Issue: You receive an error message saying that the tellows app does not have access to your contacts.
Solution: Open your local settings menu and click on “Data Protection”
Open the “Contacts” menu in “Privacy”.
Enable tellows app access to contacts.
The app is now allowed to add the score lists to your contacts.
Issue: The tellwso pro caller recognition app is unable to add the tellows score lists (negatively rated) to your contacts.
In this case you probably use only Exchange-Accounts to synchronize your contacts and never enabled neither iCloud nor t your local iPhone contact list.
Background: The tellows app imports the score lists with negatively rated numbers and adds 3 new contacts by the name of “tellows Score X” (X equals the score of 7 – 9). There are known issues when importing the score lists using certain Exchange-Servers (i.e. Google) since they can attribute only a small amount of phone numbers to the contacts.
There are two ways to resolve this issue:
To successfully import the lists the local contacts list of your iPhone needs to be addressed manually (the tellows app does not have access to your contacts list). To achieve this, you have temporalily disable the Exchange-servers and add a “dummy” contact. The screens below offer further information on the procedure.
1. Edit Exchange-Server Settings
2. Disable Contact Synchronization
3. Delete any contacts from the phone to avoid duplicate entries
4. Add new contact
5. Save contact – A name is sufficient
6. Enable contact synchronization of Exchange-servers and keep created contacts on the phone
7. The groups overview now shows the group "On my iPhone" in which the tellows score lists are saved
Apple’s iCloud service provides an additional way for the contact synchronization which also supports multiple numbers per contact. The activation of the iCloud synchronization solves the issue as well and, therewith, allows the tellows app to import negatively rated numbers.
The standard account for maintaining your contacts (create / edit / delete) stays untouched.
Hey there fellow tellows app user,
Below you will find an overview of known app errors and their solution.
As far as other errors are concerned, please, use the contact fom for further inqueries.
Iphone App F.A.Q:
→ I received an unsoliceted call, but from which number?
Did you receive a call the tellows score rated as dubious and you would like to know from which number the call originated? Just open the contacts list and click the numbers score. The number that called will be highlighted in blue.
→ the score lists are not imported properly:
Due to the use of Exchange servers or CarDAV-Accounts, the synchronization of contact information leads to an error message while importing the score lists.You will find a detailed workaround here.
→ App cannot access the contacts list:
Please make sure to approve of the app’s access to the contacts list in your settings on data protection! Find a detailed explanation on how to change you settings here.
→ Import of score list takes aeons:
Running in iOS 6 the score list’s import is known to last up to a minute. During the import the app freezes.
→ the use of additional contacts managers may result in delays updating the scorelists or other issues.
Viber : Since the tellows Scorelists contain a vast amount of contacts, Viber’s contact synchronization may be delayed or aborted rendering “Viber” useless. If you’d like enjoy both apps, it is imperative to remove tellows scorelists before starting “Viber”. Update tge scorelists once you finished using “Viber”.
If any other errors or questions occur, please use the contact form below: