Category Archives: Telephone Scam

Tech Support Scam Returns with a New Trick

Dear tellows fellows,

as you might remember, we have posted an article about fake technical support scam in the beginning of last August to warn you of the rising issue of a Microsoft scam. Microsoft has also released several statements on their official website to warn people about this fraud. Unfortunately, this doesn’t stop scammers from finding other ways to trick people.

Recently, we found out that many fake tech support scammers have been using another method to deceive Microsoft users. They take advantage of Microsoft TechNet portals and created over 3000 fake pages. The TechNet portal is usually used by Microsoft users to save documentations of products and images as well as to offer community forums for its users. Unfortunately, the scammers have found a way to use the subdomain of TechNet portal, gallery.technet.microsoft.com, in order to be displayed on Google. Although the pages are usually blank pages with error message, the scammers’ purpose is to display their phone numbers on the headline of the pages. They mostly affiliate the tech support with Bitcoin or Coinbase Helpdesk. The problem has gotten bigger, as the fraudsters were able to rank quite high on google search and their fake pages were displayed on the first page when the users search for keywords such as “Helpdesk Microsoft”, “Helpdesk Coinbase”, etc.
Continue reading

Fake Technical Support On The Rise

Dear tellows fellows,

lately we have been seeing many reports in our tellows community regarding fraudsters claiming to be computer tech support. These fraudsters used the most classic trick: they claimed to be from a well-known company such as Microsoft and told us that our computer had been infected or hacked. In order to fix the computer problem and prevent the virus from damaging the computer any further, they offered “assistance”. If we had agreed to this, they would give us some instructions we must follow. Usually, we would be asked to visit certain websites and enter our personal data there. Some fraudsters could even hack the computer and show a pop-up window to ensure us that our computer had indeed been infected by some viruses. In the end, they would either try to steal our personal bank data through the access we gave or charge us for the costs of fixing the non-existent computer issue. Continue reading