Fewer calls in lockdown
Almost every company needs the telephone in everyday life, regardless of whether it is for daily customer support, consultation or appointment arrangements, or sales and acquisition. Due to the restrictions in daily work and the increase in home office activities, the number of calls has changed in many places. Many companies have not only moved their work home, but have been forced to severely restrict business lines.
This is reflected in calling behavior, which has changed significantly during the pandemic and especially during the strict lockdown. External telephony was greatly reduced, not only because other companies were less accessible and technically poorly equipped at home, the economic situation also meant that appointments, support or expenses through sales and collaborations were not made or were limited until further notice. This also applies to call centers and companies that use phone calls for undesirable purposes such as telephone spam, advertising or even fraud.
tellows shows the history of caller activity in different countries
Even on tellows we experienced fewer reported calls and fewer numbers were searched, which is noticeable in the low number of calls made in general.
In the following diagram, we show you the caller behavior over time in the UK and France.