App Support

Facebooktwitterredditpinteresttumblrmail

Hey there fellow tellows app user,

Below you will find some examples of known app errors and their solution.

General

  • How does tellows collect its information about phone numbers?

–>Our users provide this information by leaving comments about their experiences with individual phone numbers. This information also includes ratings, information about the call type and the owner of the phone number

  • Will the tellows app block all nuisance calls?

–>Although tellows has information about lots of phone numbers, some spam calls may still slip through the net. If you receive a spam call, leave a comment on the number and this information will help us expand our database so that we can help others protect themselves from the same caller!

iOs

  • Why isn’t the tellows app listed under ‘Call Blocking and Identification’?

–>Unfortunately, this is a bug from Apple for all Caller ID apps. Apple suggests a workaround: If the iPhone won’t let you activate the app, you should wait at least 1 hour before you try to open the settings again. The app should finally appear in the menu option. This may take between 1-3 days, so we suggest you try to enable it from time to time. You should also restart your phone and try to enable the app again. If this does not work, check that your screen setting are appropriate, as this can block the app from being listed and please try to reinstall the app and restart your phone

  • How do I activate my premium subscription on my iPhone?

–>Buy it through the app, nothing else is required! Your app status updates automatically from lite to pro

Android

  • How do I manually block a number? (free)

–>When you rate a number negatively it will be blocked on your device. Make sure, you activated the block feature in the app settings. You can find your local scorelist in settings

  • How do I get numbers blocked automatically?

–>This feature requires premium. On the settings page, use the section: “Block incoming calls by local scorelist” to select which calls you would like to block. If you have premium, all calls from numbers with scores above the one selected will be blocked (e.g. score 8 and above).

There are many more answered questions in our FAQ, check them out! If you cannot find what you are searching for, you can always use our contact form on the FAQ Website.

Facebooktwitteryoutubeinstagram

2 thoughts on “App Support

  1. Not Important

    App crashes on first start, support website bug reporting does not work. Really a bad performance. Here my original message that I tried to send on your support website:

    Started the app the first time, a blank white window with title tellows opens.after approxx10sec the app crashes. $2.99 down the drain. This is reproducable behavior.

    Bought it in the US App Store 10min ago

  2. tellows.de Team

    Hello,
    we have made an update of the app. The crashes were caused due to the new iOS version and the large amount of numbers on the phone.
    The problem is fixed now.

    Your tellows Team

Leave a Reply

Your email address will not be published. Required fields are marked *