Tag Archives: Ofcom

Scam calls on the increase, nuisance calls in decline

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Hello tellows friends,

Have you received fewer nuisance calls lately? Research by Ofcom would suggest so.

According to this Ofcom research, fewer nuisance calls are being made to UK landlines. So we can all breathe a sigh of relief, right? No, unfortunately not. Scam calls are still on the rise, and they now account for a much larger proportion of the nuisance calls received.

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The Summer Holiday Fraud

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So it’s July, the start of summer holidays of 2019. We are all planning our vacation ahead, personally the tellows team really wants to visit Portugal, Greece, Bosnia and Herzegovina… We only hope the holiday could be longer! Anyway, tellows hopes that besides enjoying your holiday, you don’t fall victim to a vacation phone scam! Let’s check out the following Vacation phone scam together.


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New Rules to Protect Consumers against Nuisance Calls

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Dear tellows fellows,

we are very happy to hear that Ofcom has recently strengthened the consumer protection rules. The changes are made in order to provide more protection against nuisance calls, caller ID spoofing, and other types of telephone frauds. The new rules came into force in the beginning of this month and are reviews of the General Conditions of Entitlement, the main rules that all phone, broadband and mobile providers must follow to operate in the UK. Today, we would like to give you an overview of the changes that Ofcom made in order to protect you better against dubious numbers. Check out the key changes below!

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No More Junk Faxes!

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Having a fax machine might be one of the most convenient things for us to send and receive business documents. But sometimes, we get loaded with the amount of junk faxes we never wish to receive. Since we have already seen many reports from our tellows friends about the bothering acts, we think it’s important to give more information of how junk faxes work and what we can do to stop receiving them.

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Ofcom addressed nuisance calls: Call Incidence of 2017

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Dear tellows users,

In order to determine the level of nuisance calls in UK, Ofcom has been undertaking a study of call incidents each year since January 2013. This study is especially conducted in order to analyze and measure the changes in number and type of nuisance calls received every year. In the study, there are a total of 5 possible different categories of nuisance calls as follows: Continue reading

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New release by Ofcom: PPI most common unwanted call type

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Mid May brought a new study published by Ofcom getting down to the nitty gritty extent of these nuisance calls. This study involved 926 participants who kept a diary to record all unwanted calls received on just their land-line over a 4 week period between 13th of January and the 9th of February 2014. Critical findings were accumulated such as the number, type of number, whether the number was identifiable or not, frequency and type of organisation making the phone call.

Here is what the survey revealed..
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What makes unwanted calls go around the world?

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With more than a thousand complaints registered to Which every week for ‘nuisance’ calls, fines for companies breaching TPS’s and Ofcom’s rules reaching fines up to £2m, how does this industry still remain afloat? Below we have listed a few points that is the hidden driving force, not always appreciated by a frustrated recipient understandably. Knowing what drives this industry of world-wide communications is knowing that there isn’t an over-night solution. But there are solutions! Keep up with our blog to find out what they are.

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Parliament Acts on Worsening Nuisance Calls

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Due to the increasing number of complaints regarding unwanted marketing messages and abandoned, silent phone calls, the UK Committee on Culture, Media and Sports has recently published its report on nuisance calls since it started its inquiry in July 2013.

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Regulator Knocks Gumtree Tricksters Off Their Perch

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This week brought fantastic news for victims of telephone fraud as regulator PhonepayPlus confronted huge offender RS Premium with a whopping great fine and a ban on operating premium rate numbers.

The scam, a relatively unoriginal ‘call-us-back-and-we’ll-keep-you-on-rather-pricy-hold’ manoeuvre, targeted househunters and jobseekers – indeed, the vulnerability of the victims was part of the reason that PhonepayPlus came down so hard upon the perpetrators. Adverts and emails containing details of non-existent vacancies or properties lured eager and unsuspecting individuals into calling these 070 numbers back and waiting patiently on premium-rate hold whilst their phone bills rocketed into hyperspace.

It’s hard to track down exactly which calls are part of a certain scam as so many different numbers are used by the ‘artists’ to carry out their schemes and help them blend into a haze of anonymity. However, there are plenty of you reporting remarkably similar-sounding scams on tellows, all with scores of 7 or above. Have a gander…

‘Amy Pearce’ has been tirelessly sending emails offering jobs at the fictitious ‘SB Millers’ and may ask you to call back on 07030808243. Hannahayleigh wasn’t going to be caught out in a hurry:

Received a message saying I’d got through some kind of recruitment screening process and offering me a job. Deleted it straight away as I haven’t been on the job market for several years! Googled the agency and surprise surprise, it seems to be a fake. These people are a waste of space.

User GiGi also had her wits about her when asked to call 07030808244 back:

I got an email from this person, recruiting me for her company. I called them against my better judgement and was kept waiting on the phone for at least 7 minutes. If nothing else, that’s simply rude and I also realised that I had to pay for every minute…In the end they didn’t have any jobs to offer. I examined the email more closely and discovered that it didn’t look really professional, like with a signature and everything.

…and ‘Scammer finder’ simply cuts to the chase with some stern words of warning:

DO NOT PHONE AND WARN YOUR MATES AND WHOEVER ELSE. YOU’LL GET RIPPED OFF!!!

07030808245 and 07030808246 (are you spotting a trend here) are also used by the infamous ‘Miss Pearce’.

Similar scams frequently pop up on tellows and seem to be an ongoing problem; see this example, 07053500874, reported by Jskr late in 2012:

Received email from Tony Render offering interview with the department manager, Edie Wilson and told to contact this number. Checked on line to find it is a cost scam resulting in large bills. Do not reply!

070 numbers have been in question for a long while, as their closeness in appearance to mobile numbers renders them prime fraud-fodder and they unfortunately seem to proliferate on Gumtree; see this warning about 07053528945 from user, er, ‘Warning’:

its a rent SCAM to get you to call premium numbers. you call a normal mobile no and he tells you to call his girlfriend, then says you got the number wrong, bla bla bla. SCAM

RS Premium were charged ₤120,000 for their misconduct and it seems that Ofcom may be reevaluating their decision re: 070 numbers.

Phone owners: 1, Scammers: 0. There is hope, boys and girls.

Unfortunately, the wonderfully useful website Gumtree does seem to attract the occasional scammer amongst the bona fide individuals and organisations that advertise there. Just keep your eyes open for 070 numbers and try not to give personal details away until you’ve established a reasonable level of trust. The website itself offers some solid advice about how to protect yourself against potential fraudsters.

Keep reporting any dodgy dealings on tellows and do your fellow users a favour!

Stay savvy,
Your tellows team

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Time To Draw The Line? UK Muses Bill Prohibiting ‘Non-Consensual’ Cold Calling

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It’s a time of flux in the telemarketing world: laws are changing internationally and indeed, some countries are forging long-distance alliances to crack down on tele-tormenters. The UK government is currently considering following other countries’ lead and introducing radical consumer protection measures with regard to cold calling.

Since 2010, for example, German citizens have had to specifically opt in to receive marketing calls and telemarketing companies are now legally obliged to display their caller ID. Meanwhile in the US, October 16th saw revisions to the Federal Communication Commission’s Telephone Consumer Protection Act (TCPA) come into force, forbidding telemarketers to solicit using autodiallers or prerecorded messages without the express written consent of the phone-owner. This ‘express written consent’ is, albeit, something of a misnomer, covering anything from

permission obtained via an email, Web site form, text message, telephone keypress, or voice recording.

Nonetheless, it is a bold and effective motion in the fight against cold call harassment and the tough financial punitive measures ($500-$1500 penalties per call or text) are proving a strong deterrent.

The UK, meanwhile, is yet to see such a measure come into effect. With those who have signed up to the TPS (about 75% of UK landlines) often reporting receiving double the amount of sales calls received by those who aren’t, British phone owners are starting to lose faith in regulators’ capacity to keep ‘direct marketers’ in line.

User Jay the Kay, for example, says of 01904530013:

Called – very annoying as ring off when you answer – no idea how they got my (very private) number as only 4 people have it!!

‘Not happy’ is also somewhat irked about relentless and untimely calls from 01209219844:

Very annoying automated calls about pension, repeatedly calling at between 1am – 2am, leaving messages etc, cannot get it to stop, has broken my sleep so very grumpy

PhonePestReporter reported 01905744557 as ‘aggressive advertising’:

The PEST is: Domestic & General 🙁
They are a cold-calling pest phishing for new Loft Insulation contracts. 
I have automated calls on a daily basis for 2 months now – 3 rings and they hang up – never leaving a message. 

He (or she) goes on to voice the agonies of all those keen to see cold calling condemned to the past:

I wish the government would provide the regulators with some teeth to prosecute all these highly persistent phone pests making MULTIPLE nuisance calls. I changed my number relatively recently to avoid this, and I’m ex-directory and I’ve “opted out” so they should check before they call. I give my number out rarely to only be used by the individual companies I have to deal with. Therefore I know they have somehow acquired my number via some list processed illegally.

However, there is a ray of hope; the House of Lords are currently backing a bill which would see the UK go one step further than the USA and outlaw unsolicited calls and texts altogether. The Unsolicited Telephone Communications Bill has been provisionally passed and is to be submitted for a second reading. This strict set of regulations would mean that all telemarketers would have to gain the consent of their ‘marketees’ before calling; no mean feat when you consider the percentile of the population who’d voluntarily give the time of day to a PPI-pusher.

The regulation itself would be centralised and overseen by Ofcom, a gargantuan task necessitaing much closer surveillance than is currently, by all accounts, in effect. Moreover, such a drastic measure, as Lord Gardiner of Kimble notes, could be disastrous for the direct marketing industry. These are significant considerations which may regrettably cause the bill to stutter.

The APPG (All Party Parliamentary Group) on Nuisance Calls are nonetheless bravely pushing for change; be it a wholesale ban on unsolicited calls, or a much-needed enforcement of the current regulations, the winds of change may yet be whistling through the realms of coldcalling.

In the meantime, be sure to arm yourself by looking up unknown numbers on www.tellows.co.uk, reporting rogue or pest callers to the ICO or TPS and second-guessing any implausible claims an opportunist scam caller may make. Your phone line is your own! May others respect it.

Have a wonderful week!

Your tellows team

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