对不起，此内容只适用于美式英文。
Issue: You receive an error message saying that the tellows app does not have access to your contacts.
Solution: Open your local settings menu and click on “Data Protection”
Open the “Contacts” menu in “Privacy”.
Enable tellows app access to contacts.
The app is now allowed to add the score lists to your contacts.
对不起，此内容只适用于美式英文。
Issue: The tellwso pro caller recognition app is unable to add the tellows score lists (negatively rated) to your contacts.
In this case you probably use only Exchange-Accounts to synchronize your contacts and never enabled neither iCloud nor t your local iPhone contact list.
Background: The tellows app imports the score lists with negatively rated numbers and adds 3 new contacts by the name of “tellows Score X” (X equals the score of 7 – 9). There are known issues when importing the score lists using certain Exchange-Servers (i.e. Google) since they can attribute only a small amount of phone numbers to the contacts.
There are two ways to resolve this issue:
1.Solution
To successfully import the lists the local contacts list of your iPhone needs to be addressed manually (the tellows app does not have access to your contacts list). To achieve this, you have temporalily disable the Exchange-servers and add a “dummy” contact. The screens below offer further information on the procedure.
2.Solution
Apple’s iCloud service provides an additional way for the contact synchronization which also supports multiple numbers per contact. The activation of the iCloud synchronization solves the issue as well and, therewith, allows the tellows app to import negatively rated numbers.
The standard account for maintaining your contacts (create / edit / delete) stays untouched.
对不起，此内容只适用于美式英文。
Hey there fellow tellows app user,
Below you will find some examples of known app errors and their solution.
General
–>Our users provide this information by leaving comments about their experiences with individual phone numbers. This information also includes ratings, information about the call type and the owner of the phone number
–>Although tellows has information about lots of phone numbers, some spam calls may still slip through the net. If you receive a spam call, leave a comment on the number and this information will help us expand our database so that we can help others protect themselves from the same caller!
iOs
–>Unfortunately, this is a bug from Apple for all Caller ID apps. Apple suggests a workaround: If the iPhone won’t let you activate the app, you should wait at least 1 hour before you try to open the settings again. The app should finally appear in the menu option. This may take between 1-3 days, so we suggest you try to enable it from time to time. You should also restart your phone and try to enable the app again. If this does not work, check that your screen setting are appropriate, as this can block the app from being listed and please try to reinstall the app and restart your phone
–>Buy it through the app, nothing else is required! Your app status updates automatically from lite to pro
Android
–>When you rate a number negatively it will be blocked on your device. Make sure, you activated the block feature in the app settings. You can find your local scorelist in settings
–>This feature requires premium. On the settings page, use the section: “Block incoming calls by local scorelist” to select which calls you would like to block. If you have premium, all calls from numbers with scores above the one selected will be blocked (e.g. score 8 and above).
There are many more answered questions in at our support page, check it out! If you cannot find what you are searching for, you can always use our contact form on the FAQ Website.