Posts Tagged tellows app support

Android App Support

Dear tellows users,

the following text contains frequently asked questions and their respective answers. If your question is not listed below, please use the contact form to address our support directly.

We are looking forward to your comments, suggestions and feedback. Should you miss features or feel the necessity for improvement, please let us know.

tellows Android App F.A.Q

-> How does the tellows Score sync work?
In contrast to the tellows iPhone app, our Android app syncs to the tellows servers in real time. Hence, there is no need to download any score lists or to update data bases. You are always up-to-date.

-> I already use the old Android app, do I have to pay for the update?
No. Since you remained true to our old app, it’s free for you.

->I’m from the Netherlands or Poland. Does the english version work for me as well?
Yes of course, Have a look at the app’s country setting and check whether you home country is selected. Otherwise the tellows app syncs with the wrong domain.

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Iphone App: No Access to Contacts

Issue: You receive an error message saying that the tellows app does not have access to your contacts.

App Access Error

Solution: Open your local settings menu and click on “Data Protection”

Local Settings

Open the “Contacts” menu in “Privacy”.

Privacy

Enable tellows app access to contacts.

Menu 2

The app is now allowed to add the score lists to your contacts.

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iPhone App: Issues with the Import of Score Lists

Issue: The tellwso pro caller recognition app is unable to add the tellows score lists (negatively rated) to your contacts.
In this case you probably use only Exchange-Accounts to synchronize your contacts and never enabled neither iCloud nor t your local iPhone contact list.

Background: The tellows app imports the score lists with negatively rated numbers and adds 3 new contacts by the name of “tellows Score X” (X equals the score of 7 – 9). There are known issues when importing the score lists using certain Exchange-Servers (i.e. Google) since they can attribute only a small amount of phone numbers to the contacts.

There are two ways to resolve this issue:

1.Solution
To successfully import the lists the local contacts list of your iPhone needs to be addressed manually (the tellows app does not have access to your contacts list). To achieve this, you have temporalily disable the Exchange-servers and add a “dummy” contact. The screens below offer further information on the procedure.

1. Edit Exchange-Server Settingstemporalily disable the Exchange-servers
2. Disable Contact Synchronization
3. Delete any contacts from the phone to avoid duplicate entries
4. Add new contact

5. Save contact – A name is sufficient

6. Enable contact synchronization of Exchange-servers and keep created contacts on the phone
7. The groups overview now shows the group "On my iPhone" in which the tellows score lists are saved

2.Solution
Apple’s iCloud service provides an additional way for the contact synchronization which also supports multiple numbers per contact. The activation of the iCloud synchronization solves the issue as well and, therewith, allows the tellows app to import negatively rated numbers.
The standard account for maintaining your contacts (create / edit / delete) stays untouched.

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