Posts Tagged PPI claims

Weekly Top 3: Updated Old Tricks

Investing in new technology, developing smart ideas, innovating, outsourcing, call centers – the buzzwords of our business-minded con artists. They’re professionals and they know their stuff. 7 in 10 receive nuisance calls, texts and emails everyday, yet these large-scale scam operators are never penalized because apparently they are just “annoying” and not yet causing “substantial distress” to people.

You, as the target market of these fraudsters, should know better than their old tricks. Update yourself with these words of advice:

  • Don’t give any personal information to strangers or to businesses – remember, they should already know your details!
  • Ignore employment agencies asking for payment in advance
  • Check your bank and credit card statements regularly and let your bank know immediately if there are any entries you don’t recognise
  • Often, you can’t get lost money back, particularly if you have handed over cash. But you have more protection if you paid by credit card or a debit card.

For our weekly top 3, the approach of our scammers is always a hard sell. Strategies are aggressive and their tactics include cold calls and unsolicited pitches – as if they are really selling some products or services BUT actually no. They are disguised as telemarketers who just want to get your bank details or other personal info. Worse huh!

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Our Top 3 and more on the Swansea scam update

If you are one of those people affected by the £300,000 UK-wide mobile phone insurance scam, well here’s some good news: the men behind it have already confessed and admitted that they masterminded it. From October 2005 to April 2010, Christopher Surman, 47, Wayne Ghosh, 43, Andrew Patterson, 32, all from Swansea, and Omar Mapara, 33 from Yate, South Gloucestershire, conspired to cheat customers of mobile phone providers by selling insurance policies that were unauthorised by the Financial Services Authority and were invalid.

I hope it’s really a good news for you guys. Let’s continue to help our crime busters by reporting unjust and deceitful conducts.

And for our weekly top 3, these scammers really don’t learn their lessons. Tsk, tsk, i think they really want to go to jail?? They should never get away from this.

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When a Stranger Calls: The Top 5 Most Annoying Numbers of the Week

Dear friends of tellows,

as autumn settles in and leaves start to change their color, unfortunately, some things remain the same. Not a day passes by without users reporting unwanted nuisance calls on tellows. The most searched numbers this week include the following:

1. 01143072406 with 5 comments and 4717 search requests. tellows Score: 7
2. 02075363554 with 3 comments and 3514 search requests. tellows Score: 5
3. 01614867770 with 16 comments and 10225 search requests. tellows Score: 7
4. 01753441520 with 5 comments and 7394 search requests. tellows Score: 7
5. 01415676218 with 11 comments and 4543 search requests. tellows Score: 7

Rated by our users as rather untrustworthy with a tellows score of 7, our first number, 01143072406, has been a frequent guest on our top 5 list. Most of our users that reported the number have complained about unsolicited telemarketing calls by a well-known British energy and home services provider.

Our second place this week, the number 02075363554 has been reported by our users for unsolicited telemarketing calls as well. In spite of a neutral tellows score of 7, the majority felt bothered by the persistent calls from the number. User Jill reported:

Unsolicited have asked not to call previously

Calling from Manchester, our third number, 01614867770, has been ranking on our list for nearly a year and with a rating of 7 has been considered to be rather untrustworthy. Most of our users felt harassed by frequent calls regarding insurance issues. User Stirling32 commented:

As stated previously, calling on behalf of an insurance company to discuss an accident (very minor bump) had in 2012. Asked for personal details – including that of my family – before they’d continue with the call, which I refused until they confirmed some details to me. Of course, I was told that due to data protection, they wouldn’t divulge anything to me until I had to them!! […] Recommend ignoring unless you have five minutes to waste having a little fun with them….

The fourth place this week goes to number 01753441520, a new entry on our list and yet another number that earned a tellows score of 7 due to unwanted calls that our users perceived as harassment. Many of our users stated to have received calls in spite of being registered with TPS. User Johnny even wondered:

I’m registered with TPS and ex-directory as well. however, i still recieve unsolicited calls. what use is TPS if it doesn’t work.

Ranking on our final place is number 01415676218 with calls originating from Glasgow. According to the comments of our users, the number calls both on the land line as well as the mobile phone, all throughout the day and at unsociable hours without leaving a message. User Samantha decided to take action against the unwanted calls:

I started answering, they still call every day and I swear at them. I have put in a report to TPS, I advise everyone else to as well.

If you have received unsolicited or dubious calls or have any other information on a certain telephone number, do not hesitate to share it with our tellows community. Other than that, we hope you stay scam and nusicance call-free.

Your tellows team

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Unsolicited Telephone Calls: The Top 5 Nuisance Callers of the Week

Dear friends of tellows,

with another week coming to an end, we have another set of spam and scam numbers that have kept you and your phone lines busy throughout the past seven days. With a few new entries, this week’s list is composed of a mix of the usual suspects and newcomers. Let’s have a look:

1. 08000641087 with 9 comments and 9774 search requests. tellows Score: 6
2. 01143072000 with 15 comments and 8300 search requests. tellows Score: 7
3. 01482489200 with 4 comments and 1153 search requests. tellows Score: 8
4. 02392386688 with 3 comments and 1731 search requests. tellows Score: 6
5. 01625538490 with 8 comments and 6595 search requests. tellows Score: 8

Our first place this week, number 08000641087, is known to users on our Polish and German sites as well and has become a frequent guest on our list. Most of our users complained about having received several missed calls without any voicemessage left from the number. Additionally, user EVE reported that you can’t return the calls:

This number has rung my mother several times over the past few days,no ideas who its from because theres no message and you cant ring it back.

The second number today is 01143072000 calling from Sheffield. In spite of numerous comments and search requests on tellows, this week’s entry marks only its second appearance on our list. Even though the number with a tellows score of 7 is deemed rather untrustworthy by our users, its authenticity is highly debated. Whereas some reported a telephone provider behind the calls, others questioned the legitimacy of the calls due to the fact that they were also contacted abroad in the US and Turkey, for instance. User Buck commented:

The number called me.. No message left for me. Previous calls from same number that I won’t answer. Calls day and night. Good number search shows me where the call is made from, the location to the nearest 25 metres. Guess what, I am in Sheffield next week on business. Will be nice to meet the person won’t it.

Calling from Hull, the number 01482489200 ranks on our third place this week and is a newcomer to the list. Often allocated to a well-known telecommunications service provider in the UK, most have reported calls from the number as telemarketing and aggressive advertising. Additionally, most users questioned the authenticity of the calls like Petunia 70:

I said i didn’t know whether he was really from Talk Talk and asked his name. He asked for my name,address and birth-date. I said I would check with Talk Talk and ring him back.He rang off.

Another newcomer to our list, number four 02392386688 makes calls from Southhampton – the nature of which are rather disputed among users. While some regarded continuous calls from this number as nuisance, user L Scard rated the number as trustworthy, commenting:

got call from this number it was from spectrum housing group telling me when my job would be done,nothing horrible no sales talk just spectrum.

Finally, number 01625538490 from Macclesfield ranks as yet another newcomer on our fifth place this week. According to our users, the caller offers services to reclaim PPI for loans and credit cards. Most users have doubts regarding the legitimacy of the calls.

If you have recently received any calls from an unknown number that seem untrustworthy or dubious, do not hesitate to share your experiences on tellows.co.uk and help raise awareness about telephone spam and scam numbers. Have a nice weekend!

Your tellows team

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PPI Nuisance Calls: An Ongoing and Prevalent Problem in the UK

As demonstrated by numerous comments on tellows worldwide, nuisance calls have become a frequent and extensive problem around the globe. For an increasing number of users from the UK, PPI calls pose a particularly persistent and common issue and have been an often discussed topic on our tellows blog. The fact that – not without reason – most consumers have grown increasingly suspicious of telephone calls by unknown numbers is illustrated by comments such as those of Fifalde, who wrote about the number 01494590777:

This number tried calling my mobile several times yesterday – I don’t answer any numbers that I don’t recognise or have stored in my phone so I left it – no voicemail left which is a dead giveaway that its either PPI or something else. I just added it to my reject list. Hope this helps

PPI Calls as Cost Trap and Disturbance of Everyday Life
According to a new survey conducted by Citizens Advice, two thirds of British adults have received messages related to claims for mis-sold payment protection insurance (PPI) – 98% of which were unsolicited and without permission. More than half also said they were contacted more than 10 times within the past year often considered a disturbance of everyday life for the recipients: whereas nearly a quarter received calls during dinner with family, 14% were interrupted at work.

Gillian Guy, chief executive of Citizen Advice, noted that those who fall victim to a PPI claims scam suffer twice the damage – once with the bank and a second time when the claims firm doesn’t provide the full compensation the victim deserves. Reporting number 02086148283 as PPI claims scam, user SiM warned about possible costs as well:

PPI company that cons you into signing up with them and then takes 30% of whatever they find for you, as payment. They also use a computer dialer that calls numbers and then hangs up on you if an operator is not available to talk at you

Furthermore, Guy stressed that nuisance calls “are often a sign that the service on offer is not very good or is actually a scam” and demands a ban for financial services firms from cold-calling to help consumers detect untrustworthy companies and scams.

PPI Claims Scam Approach and Target
More than 90% of the participants of the latest Citizen Advice survey stated that they were contacted by telphone regarding PPI claims with 40% receiving automated messages on their landline whereas 35% were contacted via text message on their mobile phone. According to previous research of the organisation, nuisance calls were not restricted to claims management companies alone: cold calls accounted for 35% of complaints concerning financial services.

As with most scams, the main aim is to gain access to the victim’s money. In the case of this particular scam, the victim is often persuaded to pay fees in advance for fake loans and sometimes, a person’s bank details have been passed on to other companies. With at least half of 30,000 complaints between April 2012 and March 2013 related to PPI and other financial services, users like Nikki who commented on the number 01625665142, are not alone with their grievances:

Ppi credit agent, told not interested 5 times, still continue to ask if I have had any texts or voicemails when asked what’s it to do with them they get angry an then say well have you checked your credit file, when told one last time I’m not interested the woman said fine an hung up. Don’t waste time answering to them

Numbers Related to PPI Claims Calls
Among the most recently reported and commented on telephone numbers connected to PPI claims on tellows are the following numbers:

 

To stay on the safe side, don’t provide any personal or financial information about yourself (and especially your bank account) on the telephone. Also don’t forget that you have the right to end the conversation by simply putting down the phone – especially if the person on the other end of the line seems to have a dubious agenda. If you have any information on a phone number that might be untrustworthy – PPI related or not – don’t hesistate to report it on tellows.

Sources:
telegraph.co.uk

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How to stop nuisance calls – the elderly as perfect victims

Nuisance calls are on the news again. Just a few weeks ago we told you about the findings of a study, that revealed highly startling news on the business practice of nuisance callers and the real extent of scam in the UK. The findings of Ofcom did not only show how nerve-wracking unwanted calls are in the eyes of most people, the results were also combined with a claim on improved and immediate action, which in detail means: a complete ban on cold calling. This week we will give you another clean proof on the necessity of action.

The current problem concerning nuisance calls
The starting point of the ongoing silent, abandoned, harassment and any other unwanted calls is the fact, that the existing mechanisms launched for protection and defence are not working at all. The Telephone Preference Service TPS as a free service for customers to opt out from receiving marketing calls, is not at all hindering businesses to use phone calls as a working method for any kind of promotion or scam. As the restriction is not broad enough, a registration of one’s number on TPS does only help to stop unsolicited calls with a sales purpose, which means that for example any kind of recorded message as well as research or silent calls are not under the control of TPS. As already mentioned in the blog on the Ofcom study, problems especially occur if the caller is calling from abroad, as there is actually no legal basis for taking action against this.

desperate man on the phone

Photo by Alon, flickr.com

Elderly people attracting the attention of scammers
Although it is well-known, that especially elderly people are likely to be taken in by fraudsters, there are still not a lot of options on how to deal with it, as a recent example in the Guardian shows. What bothers the most is, that there are no actual attempts that would help to improve this situation, except for claims of consumer organizations and so far unredeemed promises of officials. The only help might be to fall back on private companies offering services and products to deal with the unsolicited calls yourself. When it comes to elderly people, this means that younger relatives need to help out. As the example of the guardian writer shows very clearly, this is as necessary as frustrating. She shows us through her own experience with an elderly relative, that most of the techniques that would work for us – like just not answering calls from unknown numbers or not giving away personal information – are not as useful for elderly people. Particularly politeness, forgetfulness or just loneliness are the biggest problems here. Elderlies tend to answer all calls as they want to be friendly; they talk to the researchers as they need conversation; and they give away their bank account data as they trust the friendly voice at the other side of the phone. So what is best to do?

How to deal with scam and spam calls
Of course, a complaint is one of the first steps to do when receiving unsolicited calls. But this is not an immediate solution, it helps on the long run, not for the present. First of all, checking the possibilities that are offered by your provider makes sense. Some opportunities of blacklisting numbers or blocking calls are integrated in most of the systems.

But as the author of the guardian article points out as well, this is still not enough for the protection of elderly people. What she found might be the best solution for this problem in years, the trueCall device, blocking calls from unknown numbers completely, redirecting them to the answer phone straight away. Although this of course is not a free device, this product might be the perfect solution for a lot of different problems, as it can be used to block numbers, record important messages or even ask who is calling to decide right away if one should answer the phone. Although we could not test it, the mere existence of such a blocker means, that there are people actually thinking about how to solve the problem of unsolicited calls, as officials regularly fail to do so.

As many other applications, devices or web pages, also tellows works for the purpose of informing people on the dangers of unsolicited calls and hindering companies to scam. As long as the regulators are not able to take efficient enforcement action for the protection of consumers, it is up to tellows, trueCall et al. to support the fight on unwanted calls.

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UK’s Most Wanted Spam and Scam Callers

Another week has passed and we are back to you with our weekly update. This week’s peculiarity is concerning all those annoying PPI claims companies and telemarketers with their calls and even worse is that they are refusing to remove people’s numbers from their lists – that’s the way they work. As a result, in these tough economic times, your telephone seems to ring more often and the amount of annoying or harassing phone calls from telemarketers and PPI claims companies may even double.

Let’s have a look on UK’s most wanted spam and scam callers this week:

1. 01422387713 from Halifax – United Kingdom with a tellows score of 9
2. 01618505451 from Manchester – United Kingdom with a tellows score of 8
3. 01792455426 from Swansea – United Kingdom with a tellows score of 8
4. 01942710601 from Wigan – United Kingdom Score with a tellows score of 6
5. 02076197597 from London – United Kingdom with a tellows score of 3

First place goes to the number from Halifax with a tellows score of 9 that has been reported by our users a Harrasment call. Tellows user Annette commented on the number 01422387713 :

They rang me – I hadn’t a clue what he was taking about – I told him he shouldn’t have my mobile number anyway – And I wasn’t interested in what he had to say noe was I going to confirm to him any information he asked for. I told him not to ring me again and to remove my number from the data base

A newcomer in our Weekly Top 5 with a number 01792455426 belongs to another PPI claims company called Lifestyle Money. Tellows user fred bloggs commented on the number:

apparently, through searching on the web, 01792455426 belongs to Liefstyle Money who call you about reclainming PPI which is very easy to do yourself and there is no reason why anyone should use a separate company !

The last but not least is another newcomer with a number 02076197597 that was reported as a fund raiser and Peter wrote the last comment on this number:

It’s a call center working for a fund raiser.
If you signed up to give money for a good cause, a third company working together with the fund raiser will call you and ask you to increase your donations.
It’s no scam but can be annoying if you ignore them and don’t ask them to remove you from their records.

As you can see there are many newcomers this week what means that the world of spam and scam is changing every day. New and new players are joining the game and we need your help to find them out !

Take care, friends of tellows !!!
Team tellows

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Weekly Top 5 Annoying Spammers & Scammers

Another week has passed and we are back to you with our weekly update. Scammers and spammers were very active this week and as a result we have a new Top 5 leader.

1. 01422387713, from Halifax – United Kingdom, with a Tellows Score of 8
2. 01618505451, from Manchester – United Kingdom, with a Tellows Score of 7
3. 01792455426, from Swansea – United Kingdom, with a Tellows Score of 8
4. 01933698538, from Wellingborough – United Kingdom, with a Tellows Score of 7
5. 02031671196, from London – United Kingdom, with a Tellows Score of 7

There were more than 10000 inquiries for the Top Leader !! It drives me crazy when I think of how these people are persistent in annoying UK citizens with their scam calls days, weeks and months long. They do not even somehow get our numbers, but they also know our names! Tellows-user rosie is very frustrated and she shared her experience with us:

THIS COMPANY KNEW MY NAME, AND WAS TRYING TO GET ME TO COMFIRM IT,
I SAID I DO NOT COMFIRM ANYTHING TO SOMEONE WHO I DONT KNOW, I KEPT SAYING TELL ME WHO YOU ARE AND I MAY KNOW WHO YOU ARE LOOKING FOR, ABIT OF THIS BANTER WENT ON, AND AS I WOULD NOT COMFIM, HE HUNG UP, IVE READ THAT YOU SHOULD NEVER COMFIRM ANYTHING TO STRANGERS

2nd place this week and the winner of the last week 01618505451 as well as owners of 3rd place 01792455426 and 4th place 01933698538 are very active telemarketers that “help you to claim your PPI” but actually don’t. Another classic scam. Our user GÄntz is also wondering how many are there ???

evers day another PPI calims company calls… how many are there?

The last but not least /02031671196 is another telemarketer. Tellows user scott has reported:

These guys hassle me every day for the past 3 months, they call at all hours to catch you off guard! They try to sell me vacant land for property development. AVOID at all costs!

Every week spamers and scammers are getting more and more active and we really need your help, dear Tellow-users, to report the numbers that have been annoying you the most. The war is not over. And we are very thankful for every comment you leave and every number you report !

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UK’s Top 3 Spammers Sell Insurance

Surprise, surprise! 01484818084 is persisting on rank 1 of the British top spam numbers.

1. 01484818084 from Huddersfield with a tellows score of 8
2. 01932504981 from Weybridge with a tellows score of 7
3. 01412582118 from Glasgow with a tellows score of 8

As we already reported last week, number 01484818084 is a telemarketing number for PI claims, mortgages, insurance and even solar pannels. The latest comment by user Amber says that the number is still active, but it sounds like it is giving silent calls once in a while, as well:

Keep calling me, no one ever speaks, now on my phones “blocked number” list sends their call straight to my voice mail.

Insurance, insurance, insurance. Is there anything in life they do not have an insurance for? The company number on rank 2 is apparently Van Compare Insurance or Connect Quote – or a callcentre working for both of them. Several users reported this fact after having called them and after being led to the company´s answer machine.
copper1fox wrote:

Called this number back and this number takes you to an automated message advising they are calling up about car insurance.

On this week´s rank 3 we have a really ridiculous call centre. They really seem to be selling anything! Tellows users commented the following items sold by this number: air conditoning/dehumidifier, solar panels and grants, Home Safe Security and alarms as well as green energy.

User Broadsword wrote:

They rang twice man with strong Glasgow accent asking “Do you want any Gear”, plus other dirty comments. Laughed a few times and hang up. This at 10.30am.

Did they call you, too? What else can you tell us about these numbers? Are there any other harassing, ridiculous or dangerous numbers trying to call you?

We appreciate all useful comments on harassing phone numbers.

In the name of the community: Thank you!

Your Tellows Team

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Spam Numbers Of The Week – The British Top 5

The most annoying numbers are still the same, though there are some changes on the minor ranks:

1. 01484818084 from Huddersfield with a tellows score of 8
2. 01234945454 from Bedford with a tellows score of 7
3. 07968463380 a mobil phone number with a tellows score of 7
4. 07787225074 a mobil phone number with a tellows score of 9
5. 07787241083 a mobil phone number with a tellows score of 9

This week’s most annoying phone number 01484818084 has been searched more than 5293 times now. Beware! Several stories about what the callers are offering on this number have been reported. The range is very wide, starting off with PI claims, mortgages as well as solar pannels. This does not sound trustworthy at all.

This is what waveylines wrote about this number:

Asian person who rang me wanting my details…for a claim he reckoned i was due….was reluctant to give me any details about the company he worked for -was evasive but eventually told me that hie company was called Talk International and he worked in the CI claims department.

For number 01234945454 we found out that the initial ping calls comming from this number turned into PPI claims spam. We already reported about this method in a previous article:

Main principle of the scam: the caller is trying to convince people that they are owed money for an unclaimed PPI insurance. The method of the fraudulant calls is simple: assuming the called person has a loan, stating exactly how much money the person is owed by the unclaimed insurance and offering their service of getting the client’s money back – after prior payment, of course.

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We count on you in the struggle against phone spam and scam!

Your Tellows Team

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