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PPI Nuisance Calls: An Ongoing and Prevalent Problem in the UK

As demonstrated by numerous comments on tellows worldwide, nuisance calls have become a frequent and extensive problem around the globe. For an increasing number of users from the UK, PPI calls pose a particularly persistent and common issue and have been an often discussed topic on our tellows blog. The fact that – not without reason – most consumers have grown increasingly suspicious of telephone calls by unknown numbers is illustrated by comments such as those of Fifalde, who wrote about the number 01494590777:

This number tried calling my mobile several times yesterday – I don’t answer any numbers that I don’t recognise or have stored in my phone so I left it – no voicemail left which is a dead giveaway that its either PPI or something else. I just added it to my reject list. Hope this helps

PPI Calls as Cost Trap and Disturbance of Everyday Life
According to a new survey conducted by Citizens Advice, two thirds of British adults have received messages related to claims for mis-sold payment protection insurance (PPI) – 98% of which were unsolicited and without permission. More than half also said they were contacted more than 10 times within the past year often considered a disturbance of everyday life for the recipients: whereas nearly a quarter received calls during dinner with family, 14% were interrupted at work.

Gillian Guy, chief executive of Citizen Advice, noted that those who fall victim to a PPI claims scam suffer twice the damage – once with the bank and a second time when the claims firm doesn’t provide the full compensation the victim deserves. Reporting number 02086148283 as PPI claims scam, user SiM warned about possible costs as well:

PPI company that cons you into signing up with them and then takes 30% of whatever they find for you, as payment. They also use a computer dialer that calls numbers and then hangs up on you if an operator is not available to talk at you

Furthermore, Guy stressed that nuisance calls “are often a sign that the service on offer is not very good or is actually a scam” and demands a ban for financial services firms from cold-calling to help consumers detect untrustworthy companies and scams.

PPI Claims Scam Approach and Target
More than 90% of the participants of the latest Citizen Advice survey stated that they were contacted by telphone regarding PPI claims with 40% receiving automated messages on their landline whereas 35% were contacted via text message on their mobile phone. According to previous research of the organisation, nuisance calls were not restricted to claims management companies alone: cold calls accounted for 35% of complaints concerning financial services.

As with most scams, the main aim is to gain access to the victim’s money. In the case of this particular scam, the victim is often persuaded to pay fees in advance for fake loans and sometimes, a person’s bank details have been passed on to other companies. With at least half of 30,000 complaints between April 2012 and March 2013 related to PPI and other financial services, users like Nikki who commented on the number 01625665142, are not alone with their grievances:

Ppi credit agent, told not interested 5 times, still continue to ask if I have had any texts or voicemails when asked what’s it to do with them they get angry an then say well have you checked your credit file, when told one last time I’m not interested the woman said fine an hung up. Don’t waste time answering to them

Numbers Related to PPI Claims Calls
Among the most recently reported and commented on telephone numbers connected to PPI claims on tellows are the following numbers:

 

To stay on the safe side, don’t provide any personal or financial information about yourself (and especially your bank account) on the telephone. Also don’t forget that you have the right to end the conversation by simply putting down the phone – especially if the person on the other end of the line seems to have a dubious agenda. If you have any information on a phone number that might be untrustworthy – PPI related or not – don’t hesistate to report it on tellows.

Sources:
telegraph.co.uk

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